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Frequently Asked Questions

  • What is the turn around time for replacement quotes?

    We will have our replacement quote uploaded for the insurance company’s approval within 48 hours of meeting with the client. If a replacement quote is required immediately, we also offer an Express Quote service, which ensures that a quote is completed within 12 hours of meeting with the client.

  • How can JIC offer consistent savings on jewellery replacement?

    JIC uses a cost-plus pricing system instead of a typical retail-minus system used by traditional jewellers. The profit margins for jewellery can range anywhere from 50% to 2000% depending on the piece. Instead of offering a discount on retail price, we regulate our profit margins and apply them to our costs, which means big savings on many pieces for insurance companies and their clients.

  • What are the benefits of replacing jewellery with JIC?

    The JIC platform has been tailored to streamline jewellery claims and expedite the claims process. We strive to provide exceptional customer service and satisfaction, which is achieved through quality products and transparent business practices. JIC makes it easy for the insurance professionals and pleasant for their insureds.

  • Why would I replace with JIC instead of cashing out?

    While each home insurance policy is different, many insurance providers will apply depreciation to an item that is cashed out on. Replacing with JIC ensures that you are properly indemnified for your claim, ensuring your satisfaction with the claims process.

  • Do I have to pay JIC and wait for reimbursement from my insurance company?

    No, JIC can bill directly to your insurance company. We may collect a deductible on behalf of your insurance company, and additional charges could apply if a client chooses to upgrade a particular piece not covered through insurance.

  • What if I have my own jeweller and don’t want to replace with JIC?

    You have every right to choose who you replace with. We offer replacement quotes for insurance companies which clients can take anywhere they like. Just keep in mind that some jeweller’s retail price models will not accommodate for the savings that we can offer!

  • Other Questions

    If you have any other unanswered questions, please feel free to contact us directly. We would be more than willing to address your questions or concerns by email, phone, or in person.